Financial Services
Echelon has a long history in working in the financial services sector. Initially with retail banks developing risk management and customer service programmes which focused on advanced interpersonal and telephone skills. Then and thereafter with financial services companies in developing blended on line programmes for the development of leadership capabilities.
At the turn of the century our connections were deepened as we started working in the investment banking and trust banking sectors. These initiatives focused on developing technical and business awareness skills, helping organisations who had merged understand the complex range of products and services the newly-formed business was offering. Programme design involved the use of on-line technologies, video and computer graphics in the creation of interactive self-development materials for induction through to a suite of personal development tools. This became a cradle to grave intranet resource for anyone working in or across the organisation.
To read more review Managing change for mergers and acquisitions.
Our clients include
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Barclays Bank
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Bank of New York Managing change for mergers and acquisitions
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Lincoln Financial Developing leadership skills in financial services
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Lloyds TSB
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RBS Trust Bank
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Warburgs
Services include
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Induction – online and paper based
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Business and technical awareness programmes Managing change for mergers and acquisitions
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Management development programmes
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Customer service skills, to read more Customer Service
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Telephone service skills resource toolkits and training
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Leadership development Developing leadership skills in financial services
Links
Managing change for mergers and acquisitions
Echelon, Angles House, 210 Sheen Lane, London SW14 8LB; 020 8274 9965