Health

Echelon has more than twenty years experience in designing, delivering and evaluating performance improvement and customer care initiatives in the health sector. Several of our team have held director level appointments in the NHS and continue to hold non executive roles. We work in co-partnership with our clients on a range of issues. Find out more Case study: Working in the NHS

Our culture change and customer care work supports Trusts to

build and sustain advocacy for the service: our research into the features that underpin advocacy and our focus on innovative blended training has delivered sustainable results as described in How to achieve high user satisfaction by understanding your organisation’s Service DNA
improve communication: our communication initiatives designed to engage patients and staff have produced award winning results. Improving Patient Care.

Our board development work supports Trusts to >

Our board development work supports Trusts to

prepare for Foundation Trust status
review existing performance as a board and plan for the future
calibrate PCT boards for working in, for example, deep partnership with their Council.

< Our culture change and customer care work supports Trusts to

Our web enabled support has provided Trusts with >

Our web enabled support has provided Trusts with

leadership competencies and feedback for Transforming Community Services An NHS Trust prepares its leaders to Transform Community Services
work based development materials
assurance training toolkits NatPact
continuous improvement and LEAN toolkits Continuous Improvement in Logistics.